We're more than just mechanics
Import Performance is a family owned and operated import repair shop specializing in European repair, preventative maintenance and service. Owner Talin Germain, a 14 year European specialty master technician, started this shop in 2008 with a small, but talented staff.
At Import Performance, the focus is on quality, not quantity. Your experience with us should be completely foreign to one you might have at a dealership or chain repair facility:
- We maintain a small, trustworthy and skilled staff.
- Small: We keep our team relatively small, so that as owners, we can closely monitor the process of all repairs and maintenance of each vehicle that passes through our bay doors. This also means that we see less cars than the average dealership each day, so we have more time to interact with you, our clients, face-to-face, up close and personal. It's important that you know us, personally and by name, so that we can form a lasting business relationship based on trust, confidence, and quality car care.
- Trustworthy: We know how important it is to maintain a devoted and trustworthy auto repair facility. When it comes to something as vital as your personal transportation, clients need a shop they can trust. We strive to keep our business practices as transparent as possible: We want you to understand your car and the repairs and services it needs to run at an optimal level. We will take the time to personally explain the details of all recommended repairs and services to you in laymen's terms and help you prioritize repairs so that you can budget accordingly. If you have a question, please ask. We are happy to help.
- Skilled: It is our shop policy that all full-service technicians must have at least 3 years European specific experience. A degree from an automotive training school is not sufficient. Technicians must have years of working specialty knowledge to touch one of our client's cars. European cars are different. They require expensive specialty computer diagnostic equipment. If you take your European car to a chain repair facility or non-specialty shop, you'll quickly find not all mechanics/shops are created equal.
We hope you'll give us a chance to impress you!