We're more than just mechanics
Import Performance opened in 2008 when owner/operator Talin Germain moved to the coast from Raleigh, NC after a long and successful career as a European auto repair specialist. His goal was to open a shop with a small, but talented team dedicated to performing the best service possible on Porsche, Mercedes, BMW, Volkswagen, Audi, Mini, and Volvo in the Wilmington, NC area.
From the beginning, our focus at Import Performance has been on quality, not quantity. This is not your typical high car-count oil and lube joint. Import Performance is a boutique auto repair facility specializing in complicated diagnosis and luxury auto repair. We believe there is a time and a place for a 30 minute oil change, but it is not here. Even for such a simple service, we rack and lift each vehicle up for a complimentary 27-point inspection. We note and estimate repairs needed at this time and try to paint a picture for customers about what they can expect in repair and maintenance in the future. While we don't have a crystal ball, we do try to educate and prepare customers for their car's future care and repair to the best of our ability so they can budget and plan accordingly. This attention-to-detail takes time and as such, we ask customers to reserve a complete hour for a routine oil service on their vehicle.
A large part of Import Performance's mission is to offer the highest quality car care in a zero pressure sales environment. We believe our work speaks for itself and our reputation precedes us, so there is no need to "sell" to a customer. We believe our job here is to educate and inform. When a team member speaks to you about your car, you can expect for repairs to be prioritized and explained clearly, in layman's terms. If you'd like to work within a specific budget, we can help you identify which repairs will best benefit your car long- and short-term and come up with a plan of action. We want our customers to leave our facility feeling informed and confident about their investments in their vehicles, so please never hesitate to ask questions or express concerns.
The entire team at Import Performance is devoted to maintaining a trustworthy and high quality repair facility for our customers. We know how vital your personal transportation is to your lives: it's how you get to work, shuttle your children to school, and get those errands done in between. We also know how deeply unsettling it can be when that transportation leaves you stranded on the side of the road. That's why it is our shop policy that all full-service technicians must have at least 3 years European specific experience. A degree from an automotive training school is not sufficient. Technicians must have years of working specialty knowledge to touch one of our client's cars. European cars are different. They require expensive specialty computer diagnostic equipment. If you take your European car to a chain repair facility or non-specialty shop, you'll quickly find that not all mechanics/shops are created equal.
Now. What EXACTLY can we do for you and your car? Answer: Almost everything. This is a one stop shop. To start, we offer Euro-spec, fully synthetic, 5w30 oil changes, (MOTUL 8100 XCESS for Porsches), tire replacements, brake services, suspension repair, a full range of BG products and services, and a spectacular list of routine maintenance services. But we are so much more than routine car care.
This is the big leagues - we do the complicated stuff - the stuff other shops turn away. Our specialty - our absolutel pride and joy - is our ability to diagnose just about every problem under the sun. Take a look at our google reviews and see for yourself. We have a reputation for pinpointing the problem when no one else could, including the dealership. It may take time and patience in an age when people want instant gratification and the solution at the click of a button, but we're still old school in that way: We don't mind combining our forces and hunkering down in order to figure out an automotive mystery. We regularly and successfully diagnose and repair issues others could not or would not. And while our heart and soul is with Porsches (We do IMS Bearing updates, clutch replacements, engine rebuilds and replacements, track inspections, software updates, and more!), we are well-versed and area experts in Jag, VW, Volvo, Audi, Mercedes, BMW and Mini. From oil changes to engine replacements - we've got you! We even do all mechanical repair regarding convertible tops - meaning, we aren't seamstresses, so we can't sew up a ripped top, but if it won't go up or down - we've got you.
We hope you'll give us a chance to impress you!